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Frequently Asked Questions

Is Pest Control Safe?

Yes. Not all pest control treatments use pesticides and sprays. Depending on the pest and your circumstances, we can use methods that include physical changes to the environment. When we do use pesticides we select formulations and baits with the lowest toxicity available and apply these products where pests breed and live. This avoids unnecessary application of these products and minimises any impact to you, your family and your pets.

If you have any concerns, speak with your pest control technician before we commence work at your property. Your technician will address any concerns and use the most appropriate method for your situation and peace of mind.

What happens if I have asthma or I’m allergic or sensitive to chemicals?

The safety of you and your family and is our top priority. Depending on the pest, there may be a range of different techniques we can use to control pests. These include the placement of products in out of the way places, environmental corrections and non-chemical products.

If you or any member of your family suffers from asthma or is sensitive to chemicals, please let us know and we will tailor a solution to suit your situation and needs.

Is pest control environmentally friendly?

At Jeepers Creepers Pest Solutions, we believe it’s our responsibility to help protect the environment while providing effective pest control services to our clients.

As part of our commitment, the products we use are scientifically tested and designed to have no adverse effects on your health and minimal impact on the natural environment.

Is pest control safe for pets?

The safety of your pets is also our top priority.

Other pest management methods may also be recommended where suitable such as flea treatments for pets, (contact your veterinarian for advice on the best product to use). Your technician can provide you with a checklist of what needs to be done before we treat your property. This includes the removal of pets from the property, (or at least from the vicinity of the treatment area). After the treatment, your pest control technician will advise you when your property is safe for your pets to enter.

Where do you treat for pests?

This depends on the type of pest. We focus our treatments on the places that pests live, breed and hide. In the majority of cases, internal treatments are kept well away from contact with you. If you have any concerns, speak with your pest control technician before we commence work at your property. Your technician will address any concerns and modify the treatment for your situation and peace of mind.

Do I need to empty my kitchen cupboards or make any special preparations?

All homes are individually different, but typically the only thing we ask you to remove and cover are open food packets, along with any pet food and water bowls. If you have any loose items against the internal walls such as toys or shoes etc, it is helpful to move these items away. Our techniques are carefully designed to target specific areas and we will always advise you first if we do need to move or cover anything in your home. If you have any concerns, speak with our team when you make your booking and we will advise you on other alternatives to take for your peace of mind.

How long do I have to wait before I can go inside or outside?

This depends on the type of pests being treated and products used. Generally, no people or pets should be present inside during the application. Your pest control technician will advise you where and when you can enter. Normally, once any liquid treatment has dried it is safe to re-enter the area. When we apply external spray pesticides, your technician will ask you to close all windows and external doors. For internal treatments that involve treating floor coverings, such as flea treatments, you will be required to leave the property until treatment has dried.

My home is clean, why do I still have pests?

Just like you, pests need food, shelter and water and are determined to find it no matter how clean your home is. Other pests such as fleas are hitchhikers and live in search of a blood meal that people and pets unwittingly provide.

Your pest control technician can advise you on effective steps you can take to minimise or eliminate pests from your property such as removing their food sources and sealing gaps in window frames and doors and trimming trees.

What should I do if I see a pest and don’t know what it is?

Some pests appear innocent while others are highly aggressive and can strike with nasty consequences. If you discover a pest and are unsure of what it is, please send us a photo. if we are unable to positively identify the insect, we will forward it for further scientific analysis to try to determine a positive identity for you. 

It is best to stay away from certain pests and don’t spray them with chemicals as this can make them aggressive and may result in a painful sting or bite. If you or a family member suffer from a bite or sting, it is recommended you seek medical advice as we are not medical practitioners. 

If you are concerned that there may be an infestation at your property, for peace of mind, contact Jeepers Creepers to arrange an inspection.

What should I do if I find termites at my property?

The sight of termites at your property is often a worrying experience. If you notice termite activity at your property, follow these steps:

1. Don’t disturb them and if possible try to put things back the way they were.
2. Don’t panic – termites will not cause major damage overnight.
3. Don’t try to spray them with a pressure pack or use other chemicals on them. This will have a very limited affect, and can scare them off for a while making it a lot more difficult for an expert to help you assess the situation.
4. Contact Jeepers Creepers Pest Solutions to arrange an inspection by qualified timber pest expert.

How often should I have pest control done?

it is recommended that pest control treatment for general pests such as cockroaches, ants and spiders be conducted annually. This offers overall protection all year round, and prevents long term build up of pest infestations.

In accordance with Australian Standards 3660.2, we recommend that you have a termite inspection at least every 12 months. If your property is considered to be extremely high risk due to environmental, building construction, lack of protection or for any other reason, our recommendation for future inspections may be for shorter time frames between inspections. This will give you peace of mind that your property and your family are protected. If you notice a pest infestation at your property, contact Jeepers Creepers Pest Solutions before it becomes a more serious issue.

Prevention is always better than cure and typically damage caused by pests is not covered by your home insurance.

What is your Free Service Period?

We provide the following residential Free Service Periods on our pest control services:

12 months internal free service period for cockroaches, ants, spiders and silverfish.

3 months internal free service periods for rodents and fleas * conditions apply

Commercial clients are assessed on a site by site basis, with a custom ‘Pest Management Plan’ created for each individual client. Factors such as environmental conditions, specific pest issues and client needs are taken into account during the initial onsite assessment for commercial premises.

If you have a termite problem, your pest control technician will advise you on the free service periods available for the treatment required.

Why can’t I just do it myself?

Pest control products purchased from hardware stores or supermarkets are typically expensive and not as effective as the high quality products used by professional pest technicians. Certainly, there are various pest products sold by retailers that are considerably more toxic to people, pets, non-target insects and the environment than any of the low toxic, target specific products we use.

Our treatments are designed to use products that have been carefully researched and extensively tested to be effective on particular pest types. Many of our products are non-repellent using the transfer effect and specifically targeting the problem pest, whilst minimising any impact on the environment and non-target pests.

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